Returns

At egiwear, we want your shopping experience to be enjoyable, reassuring, and satisfying from start to finish. We understand that sometimes an item may not meet your expectations, and we are committed to offering a clear and customer-friendly returns process. Our goal is to ensure that returning an item feels as smooth and supportive as purchasing one.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • The product must be unused, unworn, and in its original condition.

  • All items must be free of stains, perfume, makeup, deodorant, damage, or visible signs of wear.

  • Original packaging, including tags, labels, and protective materials, must be intact.

Items that do not meet these requirements may not be eligible for return.

Return Window

Returns are accepted within 14 days of receiving your order.
We recommend inspecting your items as soon as they arrive to ensure everything matches your expectations. Returns requested after 14 days may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These include:

  • Intimates and underwear

  • Swimwear

  • Accessories with removed or broken hygiene seals

  • Final sale or clearance items

These items will be clearly labeled on the product page.

How to Start a Return

To initiate a return, simply contact us at:
info@egiwear.com

Our support team will provide detailed instructions, including the return address and steps to ensure your package is processed efficiently. Please include your order number in your message to help us assist you quickly.

Return Shipping Costs

Return shipping fees are the responsibility of the customer unless the item you received was damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.

Processing Your Return

Once your return is received, our quality inspection team will carefully review the item. You will receive an email notification confirming whether your return has been approved or rejected based on its condition.

Please allow 3 to 7 business days for the inspection process once the package arrives at our facility.

Refunds

If your return is approved, your refund will be issued to the original method of payment. Processing times may vary depending on your bank or payment provider, but most refunds appear within 5 to 10 business days.

Shipping charges paid at the time of purchase are non-refundable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately with photos of the issue.
Your request will be prioritized and we will arrange a replacement or a full refund at no additional cost.

Exchanges

At this time, egiwear does not offer direct exchanges.
If you wish to exchange an item for a different size or style, please initiate a return and place a new order for the desired product.

Our Promise to You

At egiwear, customer satisfaction is central to everything we do. We are committed to handling returns fairly, transparently, and efficiently.
If you have any questions about our returns process, please feel free to contact us at info@egiwear.com.

We are here to help you every step of the way.