Refund Policy

At egiwear, we are committed to ensuring that you are fully satisfied with every purchase. If for any reason you are not happy with your order, we offer a smooth and fair refund process designed to give you confidence and peace of mind while shopping with us.

1. Eligibility for Refunds

To be eligible for a refund, your item must be:

  • Unused, unworn, and in its original condition

  • Free of stains, perfume, makeup, deodorant, or any signs of wear

  • Returned in its original packaging, including tags, labels, and protective materials

Items that do not meet these conditions may not qualify for a refund.

2. Return Timeframe

You may request a refund within 14 days of receiving your order. After this period, refund requests may not be eligible for processing.

3. Non-Refundable Items

Some items cannot be returned or refunded for hygiene and safety reasons. These include:

  • Intimates and underwear

  • Swimwear

  • Accessories with removed hygiene seals

  • Final sale or clearance items

Non-refundable products will be clearly identified on the product page.

4. Refund Process

To initiate your refund request, please contact us at:
info@egiwear.com

Our support team will guide you through the steps and provide return instructions. After we receive and inspect your returned item, we will inform you whether your refund has been approved or declined.

5. Refund Method

If your refund is approved, the amount will be credited back to your original method of payment.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider’s processing time.

6. Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect item, please reach out to us immediately with photos of the issue. Your request will be prioritized, and we will arrange a replacement or full refund at no extra cost.

7. Shipping Costs

  • Original shipping fees are non-refundable.

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Our Commitment to You

At egiwear, customer satisfaction is at the heart of everything we do. We aim to handle all refund requests quickly and transparently to ensure your shopping experience remains seamless and worry-free.

If you have any questions regarding our Refund Policy, please feel free to contact our support team at info@egiwear.com.